Returns and refunds
Last updated: October 13, 2026
Before dispatch
You can cancel your order free of charge until we have sent it. We refund the full amount.
If the bottle arrives broken or damaged
Check the parcel when you receive it. If the bottle arrives broken, leaking or damaged, write to us at info@timtamtum.com within 24 hours of delivery, with your order number and photos of the bottle and the packaging, and keep them until we have sorted it out. We will send you another bottle or refund you, delivery included. After that time we cannot take responsibility, as it is no longer possible to tell whether the damage happened in transit.
If you receive the wrong product
Let us know within 7 days of delivery. We will exchange it free of charge and arrange the return shipping.
Returning a sealed bottle
If you change your mind, you can return the bottle within 7 days of delivery, as long as it is unopened, with its seal intact and in its original packaging. Write to us first at info@timtamtum.com so we can arrange the return. Return shipping is at your expense.
Opened bottles
As this is a drink, we cannot accept returns of opened bottles or bottles with a broken seal, unless they arrived damaged or are not the product you ordered.
How and when we refund you
Refunds are made to the same payment method you used, once we have received and checked the returned bottle or, when it does not need to be returned, once we have confirmed the issue. We process them within 10 working days from that point.
Your rights
This policy does not limit the rights that consumer protection law in your country gives you.